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Terms and conditions

General terms and conditions

  • Payment for lessons is via Stripe, a safe and secure way to pay via debit or credit card
  • The lessons are paid for in advance, but you will never lose your money by changing the lesson day or time.
  • Cancellation and change policy is 24 hours in advance by email. If not cancelled or changed within 24 hours before the start of the lesson, the student will be charged.
  • No-shows will be charged.
  • If the student does not show up at the scheduled time, the lesson will be finished at the end of the scheduled hour.
  • The time and dates of the lesson will be confirmed before payment is made.
  • After finishing the on-line reservation a confirmation of payment will be emailed.
  • All transactions are final. There are no refunds for lessons.
  • All packages expire in 6 months from the start day of payment.

Specifyc terms and conditions

Trial lesson

After the free 30-minute trial lesson, there is absolutely no obligation to take any more lessons. In the event that the student needs to cancel/reschedule the trial session appointment, notification is requested 24 hours before the scheduled appointment.

Payment and fees

Full payment must be made before the start of the lesson in full. A time must be agreed upon by both parties before payment is sent.

Alive Spanish is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees.

I reserve the right to change my fees, but notification will be sent in advance of increases. 

Time changes or cancellations

Cancellation and change policy is 24 hours in advance by email. If cancelled or changed less than 24 hours before the start of the lesson, the student will be charged.

Package of lessons

If a package of 5, 10 or 15 lessons is booked, these lessons must be taken within 6 months of the start day of payment.

Gift vouchers

Gift vouchers must be used within 6 months from the payment day.

Holidays and Sick Days – Teacher

Holidays will be posted in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used against a future lesson or the payment can be refunded if prefered.

Group Classes:
Conversation Course

The payment for group lessons is made per course.

If you have any other question, don’t hesitate in contacting me via the contact form.

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Effective date: March 26, 2020 ALIVE SPANISH (“us, “we” or “our”) operates the www.alivespanish.com This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use ALIVE SPANISH Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in ou Terms and Conditions, accessible from www.alivespanish.com

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. TYPES OF DATA COLLECTED PERSONAL DATA At ALIVE SPANISH, an important part of our commitment to you is respect for your right to privacy. Within this website and on digital forms, you may be asked to provide personal information about yourself. We will collect this information only when you voluntarily provide it and this information will be strictly confidential. We may collect personal information such as:
  • First name and last name,
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  • Skype name
We discourage you from sending any sensitive or personal financial information, like credit card information, via a regular email. USAGE DATA We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. TRACKING AND COOKIES DATA When a user interacts with this website, “session cookies” are used to collect information anonymously and to track user patterns. They do not collect personal information, only a numeric identifier and the data collected is only available during the active session. We use this anonymous information to improve the website and provide seamless navigation. For further details, please refer to the Google Analytics privacy policy: https://policies.google.com/privacy?hl=en-US You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. USE OF DATA We only collect information to be able to do the following:
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In the case of newsletter subscriptions, your data is stored by our email marketing provider (Mailchimp Inc.)We will only contact you with your permission and will not share your contact details with any third party without your express written consent. For further details, please refer to the MailChimp privacy policy: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts In the case of payments, any credit card information is collected by our third party payment processor (Square Inc.). We do not store any credit card information at any time. For further details, please refer to the Stripe privacy policy: https://stripe.com/en-ca/privacy TRANSFER DATA ALIVE SPANISH will not share your information with any third parties without your consent.

DISCLOSURE OF DATA

LEGAL REQUIREMENTS ALIVE SPANISH will disclose your information only if we am required or permitted by law, to collect overdue accounts, or to detect or prevent fraud. SECURITY OF DATA All of your personal information is securely stored and access is limited to ALIVE SPANISH to use it for the purposes detailed above. When your information is no longer required, it will be destroyed. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. SERVICE PROVIDERS We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please refer to Google Analytcis privacy policy: https://policies.google.com/privacy?hl=en LINKS TO THIRD PARTY SITES On occasion, this website may contain links to other sites that are not operated by us. We advise you to review the Privacy Policy of every site you visit as we have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. YOUR CHOICES AND OPT-OUTS Any user who have opted in to give your personal information can opt:
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  • At any time, you can find out what information of yours ALIVE SPANISH is currently using. You can also update this information to ensure accuracy and improve security. Keeping your contact information up to date also ensures that any information I attempt to communicate with you will not be misdirected.
  • If you receive a suspicious phone call, email or letter from ALIVE SPANISH that you think might be fraudulent, contact us immediately
  • Contact us at any time if you have questions, concerns or complaints about policy or the manner in which your personal information is handled by ALIVE SPANISH
CHANGES TO THIS PRIVACY POLICY We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. CONTACT US For more information about Privacy Policy and use of personal information or if you have questions or concerns about this Privacy Policy, please contact us at: blanca@alivespanish.com We will investigate and attempt to resolve all questions or concerns. We will respond to your inquiry within 30 days of the request.
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