Terms and conditions

General terms and conditions

Specifyc terms and conditions

Trial lesson

After the free 30-minute trial lesson, there is absolutely no obligation to take any more lessons. In the event that the student needs to cancel/reschedule the trial session appointment, notification is requested 24 hours before the scheduled appointment.

Payment and fees

Full payment must be made before the start of the lesson in full. A time must be agreed upon by both parties before payment is sent.

Alive Spanish is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees.

I reserve the right to change my fees, but notification will be sent in advance of increases. 

Time changes or cancellations

Cancellation and change policy is 24 hours in advance by email. If cancelled or changed less than 24 hours before the start of the lesson, the student will be charged.

Package of lessons

If a package of 5, 10 or 15 lessons is booked, these lessons must be taken within 6 months of the start day of payment.

Gift vouchers

Gift vouchers must be used within 6 months from the payment day.

Holidays and Sick Days – Teacher

Holidays will be posted in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used against a future lesson or the payment can be refunded if prefered.

Group Classes:
Conversation Course

The payment for group lessons is made per course.

If you have any other question, don’t hesitate in contacting me via the contact form.