General terms and conditions
- Payment for lessons is via Stripe, a safe and secure way to pay via debit or credit card
- The lessons are paid for in advance, but you will never lose your money by changing the lesson day or time.
- Cancellation and change policy is 24 hours in advance by email. If not cancelled or changed within 24 hours before the start of the lesson, the student will be charged.
- No-shows will be charged.
- If the student does not show up at the scheduled time, the lesson will be finished at the end of the scheduled hour.
- The time and dates of the lesson will be confirmed before payment is made.
- After finishing the on-line reservation a confirmation of payment will be emailed.
- All transactions are final. There are no refunds for lessons.
- All packages expire in 6 months from the start day of payment.
Specifyc terms and conditions
Trial lesson
After the free 30-minute trial lesson, there is absolutely no obligation to take any more lessons.
In the event that the student needs to cancel/reschedule the trial session appointment, notification is requested 24 hours before the scheduled appointment.
Payment and fees
Full payment must be made before the start of the lesson in full. A time must be agreed upon by both parties before payment is sent.
Alive Spanish is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees.
I reserve the right to change my fees, but notification will be sent in advance of increases.
Time changes or cancellations
Cancellation and change policy is 24 hours in advance by email. If cancelled or changed less than 24 hours before the start of the lesson, the student will be charged.
Package of lessons
If a package of 5, 10 or 15 lessons is booked, these lessons must be taken within 6 months of the start day of payment.
Gift vouchers
Gift vouchers must be used within 6 months from the payment day.
Holidays and Sick Days – Teacher
Holidays will be posted in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used against a future lesson or the payment can be refunded if prefered.
Group Classes:
Conversation Course
The payment for group lessons is made per course.
